I’m an LA based Designer. I’m currently leading the Product Design & Research team at Bluebeam.
I also love to make art - printmaking, painting, drawing and glass blowing are my more recent endeavours. Here’s some of my latest works:
I strive to create smart, impactful and elegant human-centric experiences that truly improve and innovate on the relationships customers/users have with brands and products. I am passionate about using UCD design methodologies to discover and solve real customer problems ultimately raising the bar of innovation but also making people’s lives and jobs easier.
I enjoy leading and inspiring nimble Design teams to challenge the status quo and raise the proverbial design bar through driving impactful user and business outcomes over output for output’s sake.
I am an advocate of scalable Design systems and Lean Design methods and the value that they bring in creating consistency and bringing cohesion to the overall customer experience.
I have a proven track record of helping a number of blue chip companies rapidly build out performant, scalable Design Practices that have enabled them to produce award winning experiences while also elevating the company's bottom line revenues.
Building and leading cross-functional Design teams (Visual Design, Interaction Design, User/Customer Research, Prototyping/UX Engineering) ensuring they are empowered to deliver their best work in collaboration with Product Managers/Owners, Engineering, business stakeholders and their wider Product Teams.
Design strategy - helping Product Teams to form consensus, find alignment, be accountable and execute against goals/KPIs/OKRs with Design playing a pivotal role in driving outcomes and creating impactful experiences.
Hands on in guiding user research, interaction/visual design and the use of Lean UX principles as a guide to drive outcomes.
Also hands off - working through a team - enabling them to do their best work through supportive and engaging leadership, coaching and mentoring.
I have extensive experience successfully shipping and continually iterating on complex products within fast moving, ambiguous environments.
BRANDS / COMPANIES I’VE HELPED
I had the pleasure working with Susanne when she was leading the UX team at RBS. She provided a huge inspiration and clarity to the team through her extensive knowledge, experience and focused attitude. She has proven to be highly respected across the whole organisation. Susanne has excellent stakeholder management, takes time to promote design thinking and makes complex problems look easy. As a manger she was incredibly supportive and a delight to work with. If you are looking for advice or consultation in UX, I encourage you to strongly consider Susanne. I could not recommend her highly enough!
- Product Designer
As an archetypal engineer with little eye for design, the time I spent with Susanne was invaluable. I learned more about design and UX in the 8 weeks working with her than I did in the entirety of my 4 year degree, which included the development of multiple large, user facing products. The patience displayed with my naivety helped me transform from someone who had a "it's good enough" attitude into someone who actually cared about design and UX workmanship. To highlight the gravity of this, before my summer working with Susanne, I would have argued that it's something that you're born with, and it's goes beyond difficult to teach an appreciation for. Whilst I still have lingering feelings about that attitude, I feel that it boils down to impressing a desire to create better interfaces, through patient explanation of impact of choices, rather than providing a strict list of rules to follow, and this is where Susanne excels.
- Software Engineer
I had the absolute pleasure of working with Susanne at World First, where she joined us as our first dedicated UX Designer. Susanne knows what good user experience looks like and is great at communicating best practices, translating these into detailed designs. On top of that, Susanne is a true team player, working closely with developers on implementing her designs. I would hugely recommend working with Susanne and hope I get a chance to do so again in the future!
- Product Owner